Key options:
– Work Modes arrange your tickets primarily based on due time or buyer kind, so you recognize which ticket wants you first.
– Zoho Desk brings in buyer data from Zoho CRM, so you may put a face to every ticket.
– Tickets are displayed as conversations, so brokers can keep up to date on ticket exercise.
– With the all-new Group Feed, you may tag your staff members on tickets, and collaborate to shut tickets quicker.
– The Notification Centre brings you updates in your tickets, so that you keep up to the mark wherever you’re.
– Carry out frequent ticket actions like edit, shut and transfer with fast swipes.
– Create, view, edit and delete tickets from any division.
– Add and replace feedback and ticket fields.
– Obtain push notifications on ticket updates, feedback and @mentions.
– Re-assign tickets to different staff members and choose up unassigned tickets.
– Transfer tickets to different departments.
– Obtain and think about attachments on tickets.
– Save responses as drafts, entry, edit and ship them later.
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