Twitch emails creators to address hate raids and targeted harassment

Twitch has issued a brand new assertion on hate raids in an e-mail to streamers.

The state of Twitch has been a significant level of debate amongst content material creators and viewers over the previous couple of months, as focused harassment has turn into a bigger concern. Streamers of all sizes, usually belonging to a minority or marginalized group, have been subjected to hate raids, through which bot accounts flock to speak and spam it with dangerous language. Following steady outcry and a boycott, Twitch has despatched an e-mail to streamers that acknowledges the difficulty.

Twitch despatched out a letter to creators on the platform, together with Shacknews, on September 3, 2021, to debate the continued focused harassment occurring on the platform. “At the start, no streamer ought to need to expertise malicious and hateful assaults. These should not simply violations of our Group Pointers and Phrases of Service, but additionally assaults on what Twitch communities characterize: assist, pleasure, creativity, positivity,” the letter reads.


Although Twitch doesn’t specify any new modes which are coming to the platform as a way to give creators a greater technique of defending themselves in opposition to harassment, it says that it’s engaged on one thing. The corporate additionally goes on to reiterate that streamers can use Security Middle, Creator Camp, Automod, and Blocked Phrases as a way to management how viewers have interaction with their content material.

Right here is the total letter from Twitch in its entirety:

At the start, no streamer ought to need to expertise malicious and hateful assaults. These should not simply violations of our Group Pointers and Phrases of Service, but additionally assaults on what Twitch communities characterize: assist, pleasure, creativity, positivity. Lots of you’ve got reached out to us to share your experiences, concepts, and frustrations round botting, hate raids, and harassment of marginalized creators. Thanks. Your enter will proceed to form the instruments we’re constructing to higher defend all creators. In the case of security, our work is at all times ongoing, by no means closing, which implies we’re continuously updating our service expertise, security instruments, proactive detection filters, and world blocked phrases listing, in addition to creating new instruments, improved operational assist, and insurance policies to curb hateful conduct, harassment, and focused assaults. Our new instruments have been in growth for months, and we’re working to launch them as quickly as potential.

We all know it’s irritating that we are able to’t share extra particulars about what we’re engaged on. The people who’re concentrating on marginalized creators are extremely motivated. The extra data we provide about what we’re doing to cease them, the better it turns into for them to navigate round these plans. We additionally know that future instruments don’t remedy the issues you’re dealing with at present, so beneath is details about the instruments and assets which are at the moment out there. We’ll be internet hosting a Creator Camp centered on moderation instruments on Wednesday, September 15 at 9am PT (4pm GMT). We’ll talk about the instruments and techniques beneath and techniques for utilizing them to fight focused assaults.

  • Security Middle: We’ve consolidated all of our details about security right into a single supply, to make it simpler to seek out the knowledge you want. We created a web page particularly to deal with the methods, instruments, and techniques you should utilize in opposition to focused assaults akin to hate raids.
  • Creator Camp: Be taught from different Creators about streaming on Twitch. For recommendations on moderation from different Creators take a look at Creator Camp web page on Moderation & Security or watch the VOD from our most up-to-date moderation stream.
    AutoMod & Blocked Phrases: Automod makes use of machine studying to detect messages that could possibly be inappropriate. There are 4 ranges — the upper the extent, the extra kinds of messages that might be held for review. You too can block particular phrases and emotes in your channel. Automod, and different moderation settings akin to blocked phrases, e-mail verification, and followers-only mode might be up to date in your Dashboard → Settings → moderation.
  • Chat Modes: Chat modes, akin to followers-only (/followers) permit you to management who can chat, after they can chat, and what they will ship. These might be toggled on and off rapidly utilizing chat instructions. Setting a non-moderator chat delay can even provide you with and your moderators time to take away any dangerous messages earlier than they’re seen to speak.

The assertion from Twitch comes following the #ADayOffTwitch boycott, the place plenty of streamers determined to not stream on September 1, as a way to lift consciousness for the problems at hand. The boycott led to some of the worst viewership that Twitch has had this year.

The hate raids and focused harassment over on Twitch have continued to be a priority for creators on the platform. Persist with us right here on Shacknews as we’ll proceed to maintain you up to date on the state of issues at Twitch.

Donovan is a younger journalist from Maryland, who likes to recreation. His oldest gaming reminiscence is taking part in Pajama Sam on his mother’s desktop throughout weekends. Pokémon Emerald, Halo 2, and the unique Star Wars Battlefront 2 have been a number of the most influential titles in awakening his love for video video games. After interning for Shacknews all through school, Donovan graduated from Bowie State College in 2020 with a significant in broadcast journalism and joined the staff full-time. He is a big Star Wars nerd and movie fanatic that may discuss with you about motion pictures and video games all day. You possibly can observe him on twitter @Donimals_ | Twitch emails creators to deal with hate raids and focused harassment


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