Top Retail Industry Executives on Nordstrom’s Endurance – WWD

Diane Sullivan, chairman and chief government officer, Caleres Inc.

What units Nordstrom aside: “It takes a exceptional set of circumstances and folks to achieve enterprise for greater than a century. The integrity of the Nordstrom household actually set the tone for the corporate’s achievements from day one. A powerful retail firm should have a laser concentrate on and deep understanding of its buyer. That’s Nordstrom’s biggest energy. Seeking to the longer term, their total group is wired to constantly evolve and innovate. The mixture of all is what makes the Nordstrom DNA so particular. Caleres is honored to be part of their historical past and journey.”

Andrew Rosen, cofounder, Concept

What units Nordstrom aside: “It’s been a family-run operation for 100 years. There’s a number of tradition, there’s a number of custom and there’s a number of delight. That begins with Pete and Erik and the entire Nordstrom household. Everybody there appears proud to be a part of that form of tradition. As a result of they’re within the Pacific Northwest, they’re somewhat exterior the style circle that among the different guys are in, so in some methods, they only did their very own factor and so they did it very nicely. They had been early within the know-how sport. Though they’re fairly conservative on one degree, I feel they’re very modern on one other degree. They made investments in numerous issues, whether or not it was Haute Look or Trunk Membership or what they did with Nordstrom Native. They’re all concerning the buyer. That actually units them aside. With the Nordstrom household being on the helm of this firm from the start, there’s a way of delight and authenticity about that.”

A private reminiscence: “They’re from the Northwest and I’m a New Yorker, and I feel it took some time to get to know the Nordstroms and perceive them. Over time, I’ve developed a very shut relationship with Pete and Erik. They only make you’re feeling actually good to be round. They’re simply actually good folks. They’ve a number of integrity and a number of soul in relation to doing enterprise. They’re not flashy, they’re not a flashy firm. They’re actually good, strong folks. Doing enterprise with them is an actual pleasure.”

Kenneth Cole, founder, government chairman and chief artistic officer, Kenneth Cole

What units Nordstrom aside:Nordstrom is client centric like no person else. Their enterprise mannequin is to supply an unparalleled degree of service to the client. They’re each nice companions and nice retailers and are dedicated to not simply serving the buyer however the complete communities through which they do enterprise.”

The subsequent 120 years: “I imagine Nordstrom’s will probably be servicing the client in a state-of-the-art method, no matter that can imply in that point.”

David Yurman, founder, David Yurman

What units Nordstrom aside: “At its coronary heart, Nordstrom is a household enterprise with household values. Sybil [Yurman] and I perceive what it means to construct and run a household enterprise: Each day, it’s your title, your status and your values on show. They share our values. Making folks really feel good is at their core and it comes from the guts. It’s one thing you’ll be able to’t pretend! They care concerning the particulars and imagine it’s the little issues, the private issues, that matter. To cite Maya Angelou, ‘I’ve discovered that folks will overlook what you mentioned, folks will overlook what you probably did, however folks will always remember the way you made them really feel.’”

A private reminiscence: “Within the early days, once we had been constructing the David Yurman model, Sybil and I had lots to study. As a result of we’re each artists, we all the time known as what we had been doing the ‘Artwork of Commerce’ and we tried arduous to mix these two worlds. The factor I bear in mind most is how Nordstrom gave us the house and alternative to not solely study, however had been open to our perspective.”

Dave Grange

Dave Grange

Dave Grange, worldwide Ok-Swiss model president and Americas GM, Ok-Swiss World Manufacturers

What units Nordstrom aside:  “Nordstrom has been such an aspirational companion for a lot of manufacturers. It’s a lot of areas blended collectively that units them aside. The very excessive requirements of retailer presentation, areas, premium model assortment, distinctive customer support and the power to achieve such a broader buyer base.”

A private reminiscence: “I moved over to the U.S. 16 years in the past and was visiting the Seattle flagship as one among my first nationwide retail visits. I used to be wanting on the males’s footwear division downstairs when a tall, very well-dressed man walked previous with a sort face and smile. He talked to many individuals on the ground and was actually partaking, choosing up sneakers and chatting away. I assumed he was a pleasant and common buyer. A couple of minutes later a co-worker I used to be with pointed and mentioned, ‘That’s Blake Nordstrom.’ I nonetheless bear in mind pondering how particular it was somebody together with his degree of accountability may very well be so related, , engaged and real. That’s my first reminiscence and one among my favorites.”

Ari Hoffman, North America CEO, Ted Baker London

What units Nordstrom aside: “100 and 20 years later, Nordstrom remains to be a household enterprise, which is obvious within the private means they deal with their folks and their distributors. Nordstrom’s storied dedication to service and buyer loyalty is second to none. They’re all the time prepared to sacrifice short-term revenue to do proper by their clients and to remain true to their values. I particularly admire their modesty and humility, which is what makes our relationship actual.”

Susan Itzkowitz

Susan Itzkowitz

Susan Itzkowitz, president, Marc Fisher Footwear

What units Nordstrom aside: “Celebrating 120 years is an incredible milestone testifying to Nordstrom’s unparalleled dedication to high quality, excellence and most significantly to their manufacturers and clients and distributors. Since day one, Marc Fisher Footwear has deeply valued our relationship with Brian Costello and the Nordstrom group. Via robust communication, openness to out-of-the-box pondering, distinctive focus and dedication to product, we’ve got felt very lucky to construct a robust footwear enterprise with a first-in-class companion.”

Deirdre Quinn, CEO, Lafayette 148

A private reminiscence: “Developing on this enterprise, I’ve all the time had an affinity for Nordstrom — a model that authentically lives its values. I bear in mind attending their [Women in Nordstrom] group again in 2019 and Pete [Nordstrom] being there. That meant all the things to me. They’ve all the time been forward of the curve … selling women-led companies, like Lafayette 148, leaders on inclusive sizing and on sustainability. There are only a handful of family-owned style companies like us on the market, and Nordstrom exhibits that it’s a energy, as a result of they’ve all the time been in a position to do good whereas persevering with to evolve and keep related.”

Jonathan Frankel, senior vice chairman, Aldo Group

What units Nordstrom aside: “Everybody goes to say customer support, which is true for certain, however what additionally units them aside is their administration group’s dedication to creating certain they actually perceive and respect what their buyer needs. They’re dedicated to product, product, product. It’s motivating to work with them and pushes us as a companion to ship freshness season after season.”

The subsequent 120 years: “A completely experiential procuring x way of life chief, with seamless fusion between exploration, editorial and shopping for. The place to go to expertise, study and buy.”

Wayne Kulkin, CEO, P448

What units Nordstrom aside: “Nordstrom personifies all the things that an awesome retailer does — integrity, ardour, work ethic and unwavering customer support.”

A private reminiscence: “Finest reminiscence is a lesson I discovered from Mr. Bruce [Nordstrom] after I was 19 years outdated. We had a report day within the retailer that I purchased for. He known as and mentioned congratulations, which was an enormous deal. I used to be so excited and responded by sharing how arduous I labored. What he mentioned actually caught with me: ‘I’m not calling to thanks, I’m calling to thank your group.’ That taught me a really fast lesson that I’ll always remember.”

The subsequent 120 years: “[Nordstrom will be an] worldwide, digitally led, customer support omnichannel retailer.”

Blake Krueger, chairman and CEO, Wolverine World Broad Inc.

What units Nordstrom aside: “Service, service, service. Nordstrom began in footwear and has continued to rent and develop a educated and useful group all through the years. Its historical past as a household enterprise additionally makes Nordstrom distinctive, and this strategy actually goes past their inner group and extends to all of us as companions.”

A private reminiscence: “Principally, I bear in mind fondly my conversations with Blake, who left us far too quickly. We regularly mentioned how Nordstrom and Wolverine Worldwide may assist folks within the footwear trade and proceed the good work carried out by the Two Ten Footwear Basis. Giving again was, and continues to be, an necessary mission to each of us.”

The subsequent 120 years: “I imagine Nordstrom will nonetheless be a cornerstone omnichannel retail expertise right here in the USA. I see them persevering with to supply a novel and punctiliously merchandised number of manufacturers and merchandise and, as all the time, to be supported by a educated and useful group. The inspiration and status Nordstrom has constructed will all the time stand out, and I hope that it’s nonetheless a family-run firm 120 years from now.”

Steve Madden - American fashion designer and businessman. Founder and former CEO of Steven Madden, Ltd. Photographed in New York City October 10, 2019

Steve Madden, photographed in New York Metropolis in October 2019.
©2016 Brad Trent

Steve Madden, founder, Steve Madden

What units Nordstrom aside: “Nordstrom’s consideration to its shoe enterprise is extraordinary.”

A private reminiscence: “My favourite reminiscence is promoting Blake Nordstrom sneakers, again in 1981, when he was the customer for the downtown Seattle location. I used to be so impressed at his consideration to element, and he was a purchaser who later turned the CEO of the corporate.”

The subsequent 120 years: “At that time, they may have shops on Mars and Jupiter and hopefully we is not going to have issues delivery them there.” | High Retail Trade Executives on Nordstrom’s Endurance – WWD


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