There’s a phrase in the service industry – often used with many sarcastic meanings – that “the customer is always right”. But the customer in this story is very Mistake.
Kerfuffle began on November 7, when a woman later identified as Amanda Martinez, 31, took an order from Sol De Jalisco, a Mexican restaurant in Temple, Texas.
Apparently, Martinez’s beef with the order menudo was too hot, and she called to inform restaurant that there was a problem with her food. She thinks the soup is so hot that the lid of the can has melted.
Manager Janelle Broland said in a TikTok Videos that she tried bravely to appease an angry customer, issue a refund or another menu item. According to Broland, Martinez called out and called out to Broland and the staff.
“Madam, I can still help you, all I ask is that you stop yelling and cursing at me,” Broland recalls telling the woman.
“Oh no, you still haven’t heard the attitude, and I’ll talk to you any way I want,” the woman replied, according to Broland.
Broland then allegedly told her no, she wouldn’t, and ended the call. It wasn’t long before client, still in the dark, called back and asked to speak to another manager, but then dropped the call after being asked to hold it back for a short time.
Video from the restaurant has since been shared, showing what happened next at around 1:21 p.m. Martinez entering the restaurant and making his way to the front counter. She then appears to speak to Broland, placing the soup on the counter and opening the lid as they exchange words.
Broland says the curse continues, and Martinez doesn’t seem to want a refund or other food, she just wants to complain. At some point, Broland threatened to call the police if the woman didn’t calm down or walked away.
The angry customer then picked up an open menudo box, threw the soup in Broland’s face, and immediately left.
Broland said that while the soup was still “quite warm”, the spices in it burned her and felt like pepper spray. She also said the incident caused her to have a nosebleed, both immediately and later that evening.
“We do not tolerate this type of behavior and hold our citizens to the highest standards,” said Deputy Sheriff Allen Teston. KWTX-TV.
“If a citizen believes they have received poor service, we recommend that they hold the civil until the matter is resolved.”
The restaurant also shared shocking footage, calling out customer behavior and writing “Karens not allowed!” on clips.
“The Marquez family does not tolerate such behavior and we simply want our facility to be a place where people can relax and enjoy live music, delicious Mexican food and the best local drinks – As we have repeatedly stated on our social media accounts, “Restaurant shared on” Facebook.
“Mi casa es tu casa, but let’s all adhere to the ideals of respect.”
https://www.westernjournal.com/watch-server-gets-scalding-hot-soup-splattered-face-customer-freaks/ The server received hot soup splattered on his face after the customer freaked out