Steam Deck Reservations Appear to be a Mess, Surprising Nobody (Update)

Update: As of 3:45 p.m. ET, it seems easier for most people to book. Looks like I can really do clown makeup, at least for now. We’ll see how the pre-order rollout goes, but at least it looks like if you want to be on the list for the Steam Deck, you can. Let us know in the comments section below if you have successfully booked or not today. Original story below.

I’m writing this quick post before I start to try and find some clown makeup for myself. Why? Because I’m a joke, that’s why. Yesterday, when Valve announced the reservation system for their upcoming dashboard, Steam floor, it looks like they might have a plan that might actually work.

There will be restrictions on who can actually reserve the Steam Deck at first. You must have an account to buy something by June 2021, you have to pay a reservation fee (this will be charged to your purchase) and there will be a queue to put people in their order lined up.

Of course, my expectations were low, given how hard it was to get Xbox Series X and PlayStation 5 in recent months, but, at least Valve seems to have a plan. Well, unfortunately, it didn’t take long for the plan to go up in smoke.

In fact, it seems that at least for many on Twitter (and in my own experience), this plan fell apart almost immediately.

Refreshing the reservation page at 1pm ET, I clicked the reservation button for the model I wanted and it was deemed the last long loading page ended in error. This went on for a few minutes and I think this will be how it ends.

However, I eventually landed on the Steam page, where I was able to start the booking process and enter my credit card information. However, trying to confirm this is as far off as I’ve ever been.

Tried to scroll through the credit card screen multiple times with no success, asking me to try again in a minute. I tried spamming a bit, and after many failed attempts, I tried listening to the error message and waiting a minute or two between attempts.

In the end, I was dealt with this error:


And it’s a wrap.

I had a sneaky suspicion, I wasn’t the only one so I went on Twitter, typed in the Steam Deck, and yeah…it Seems like many people are having the same problem.

Some people even said they weren’t even allowed to pre-order because their account, according to Steam, didn’t meet the June 2021 purchase requirement, but they assumed it was a bug.

It’s quite possible that the silent majority would have bought their Steam Deck just fine. It’s also very likely that in a few hours everything will be completely normal.

That said, my experience hasn’t been great, looking around I don’t see anyone having a positive experience, and with everything I’ve seen in the last two console launches, I’ll have to leaning towards yes, it’s another messy pre-order/reservation panel.

We’ll see if I’m wrong and if Valve can resolve these issues in the next day or two.


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