Snail mail blues: What new USPS slowdowns and price hikes mean for you


Prepare for some postal service slowdowns and short-term charge will increase for the vacations. 

Angela Lang/CNET

Sending letters or packages throughout the nation via the US Postal Service seems like a sport of probability nowadays. Through the first quarter of 2021, around 20% of first-class mail was delivered late. And should you use the Postal Service to do enterprise or pay payments, as 160 million residences and corporations do, you are now in for a bumpier experience. 

The USPS initiated new service standards on Oct. 1 for its first-class mail and packages, lengthening supply time for about 30% of its quantity. Which means some letters, parcels and journal subscriptions touring longer distances may take as much as 5 days to reach, as an alternative of two or three days. That is not all: Along with worth will increase applied in August, the fee to ship a parcel has briefly gone up only for the vacation season. 

The adjustments are a part of Postmaster Common Louis DeJoy’s 10-year Delivering for America plan to overtake the company and attempt to sort out its massive debt. In addition to lengthening supply timetables and elevating costs, the plan, which has generated controversy, additionally reduces publish workplace hours. 

Each hour, an average of 17.7 million mail pieces are processed and delivered by the Postal Service, a portion of that are packages from on-line retailers like Amazon. However there’s been a large decline within the quantity of first-class mail like letters, playing cards and payments as Individuals rely increasingly more on digital funds and communication. And with the rising demand of e-commerce, the company is struggling to match the fast supply of rivals like UPS, FedEx and even Amazon itself, which has its personal supply community.  

What do the Postal Service’s adjustments imply for you? Costlier or erratic mail supply may result in delays in wedding ceremony invites, birthday playing cards, unemployment checks, mail-in ballots or child tax credit funds. Beneath, we’ll clarify who these worth hikes and delays may have an effect on most, what to do should you’re going through a holdup with a bundle, and what choices it’s a must to ship mail. This story was up to date. 

What the brand new USPS cost-cutting plan is about 

The Postal Service has stated it is struggling to fulfill excessive efficiency requirements, and it has been financially underwater for some time now. The COVID-19 pandemic exacerbated its sluggish service and money disaster, as staffing shortages collided with each the surge of on-line shopping for for necessities and the inflow of 2020 election ballots, which pushed DeJoy into the national spotlight. (Extra on that under.) 

A method the USPS plans to scale back prices is through the use of fewer airplanes to ship mail and as an alternative use extra vans, which might transfer a better quantity of mail for much less cash. Floor transportation can also be extra dependable than air in all seasons, according to the service

When requested for remark, a Postal Service spokesperson stated the brand new service requirements will enhance supply reliability, consistency and effectivity for patrons. 

The Postal Service’s 10-year plan additionally features a multibillion-dollar contract to modernize the ancient delivery vehicle fleet, with the brand new vans showing on service routes in 2023. There are additionally proposed investments in tools and infrastructure to assist transport the rising quantity of packages extra effectively, in addition to upgrades to postal amenities. 


Consultants say the brand new adjustments will result in the largest slowdown of mail in additional than a era. 

Sarah Tew/CNET

How supply for first-class mail and packages is altering

Not all first-class mail will probably be affected by the brand new service requirements. Here is the way it breaks down. 

First-class mail (standard-size, single-piece letters and envelopes): The Postal Service says 39% of mail will now be delivered in three to 5 days, relying on the gap between origin and vacation spot. The remaining (61% of native mail) will probably be unaffected and will probably be delivered in a single to 2 days. 

First-class bundle service (smaller, light-weight parcels): The Postal Service says 32% of packages will now be delivered in 4 to 5 days, with the longest distances having the longest timetable (corresponding to between California and New York). The rest (68% of packages) will nonetheless be delivered in two to a few days. 

Periodicals (journals, magazines, newspapers): The Postal Service says solely 9% of publications will now be delivered in as much as 5 days, and 93% will nonetheless be delivered in two days or much less. 

Larger postage and supply costs are additionally right here

On Aug. 29, the Postal Service raised the worth of a first-class stamp from 55 to 58 cents. Which means Perpetually stamps now value 3 cents extra. (You will get a cool, personalised design from the publish workplace or from However as a result of Perpetually stamps by no means expire, those you acquire in 2020 — or any prior 12 months — stay legitimate although the postage charge has gone up. 

Different first-class standard-size mail and enormous envelopes, together with presorted letters like payments and statements, and newspapers and magazines had a price increase, as did media mail corresponding to books. The costs for particular providers like licensed mail and cash order went up as properly. 

The US Postal Service additionally introduced a temporary price increase on industrial and retail home bundle shipments for the 2021 peak fall and vacation season, in impact Oct. 3 via Dec. 26. The worth will increase vary from 25 cents to $5 per bundle on precedence mail, precedence mail categorical and first-class bundle service. They’re detailed in this statement.

In keeping with the company’s plan, there might be much more worth will increase over the following decade. Although including a few cents to ship a birthday card may not burn a gap in your pocket, even a small enhance might be ruinous for companies that ship a ton of mail or corporations that depend upon mass mailings. 

Many issues could cause USPS supply delays

There are numerous the reason why there is likely to be a holdup along with your Postal Service mail, and plenty of occasions it is not what you’d count on. Listed below are a number of the most typical causes for mail delays. 

  • Climate: Postal supply disruptions might be because of extreme winter storms, floods, pure disasters or energy outages. Prospects can verify weather-related delays on the Service Alerts web page on the Postal Service’s web site. 
  • Holidays: The vacation season is the busiest time for the Postal Service, and the spike in parcel quantity could cause delays if the company is not in a position to take care of the quantity of rush purchases via retailers. One strategy to keep away from that is to arrange early and keep away from last-minute present shopping for and transport. 
  • Incorrect deal with: Generally the supply deal with is wrong, or there’s an issue with the deal with corresponding to a lacking condo quantity or an unreadable road title. 
  • Notification slip lacking: If the Postal Service wasn’t in a position to ship your mail as a result of nobody was there to obtain it or there wasn’t a protected place to go away it, you would possibly get a discover telling you that your bundle is ready on the nearest publish workplace. Nevertheless, if that slip will get misplaced, you don’t have any approach of monitoring down the bundle. 

There was additionally the pandemic, which affected postal staff. Staff needed to observe social distancing tips, quarantine restrictions and security protocols, resulting in interruptions within the processing and supply of mail. On the similar time, there was a big rise in parcel quantity due to the lockdowns, and sure USPS amenities had been so overwhelmed that they merely stopped accepting mail. 

In July 2020, DeJoy made an “operational pivot” on the Postal Service to avoid wasting prices. Letter carriers, who usually make a number of supply journeys to make sure well timed distribution of mail, were instructed not to make any extra trips and to leave mail behind at distribution centers, The Washington Publish reported. A month later amid intense criticism and considerations about upcoming mail-in ballots, DeJoy retracted the decision until after the federal election. In October 2020, the US Postal Service agreed to reverse the entire slowdowns and to prioritize election-related mail.


The Postal Service tasks that the variety of packages will enhance considerably over the following few years, pushed by on-line buying. 


Tens of millions might be impacted by the USPS slowdowns

People and companies will face longer supply occasions for each outgoing and incoming mail that should journey by postal truck for farther distances. So the adjustments will particularly impression folks sending letters or packages from coast to coast — and likewise to and from Alaska and Hawaii, in addition to to and from Puerto Rico and US territories that depend on air transportation. 

Delays in first-class mail may additionally have an effect on clients inconsistently relying on the ZIP code. In keeping with The Washington Publish, the plan will disproportionately affect Western states and parts of Texas and Florida, for instance. Additionally, rural communities, low-income households and seniors are likely to rely extra on the Postal Service. 

Mail delays are a burden for individuals who threat charges or penalties for late lease checks or payments. They’re additionally worrisome for these ready for funds or essential paperwork to reach by publish. (We advocate you give your self a wholesome window to ship essential paperwork or affirm that mail despatched by a particular publish date will probably be accepted by your recipient.)

Supply lags may even be a matter of life and demise for some individuals who depend upon a mail-order medicine system. Already through the pandemic, many individuals opting to obtain prescriptions at residence have confronted problems receiving their life-saving medicine on time via the Postal Service. 


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USPS delays and worth hikes have been controversial

When DeJoy unveiled his 10-year plan again in March, he said, “The Postal Service’s issues are critical … however they are often solved,” whereas later acknowledging that there will probably be some “uncomfortable adjustments.” 

DeJoy’s tenure with the US Postal Service has been contentious since he took the helm in June 2020. He is been under fire by Democratic lawmakers who accuse him of undermining and degrading service, in addition to deliberately slowing down mail forward of the 2020 November presidential elections — an allegation DeJoy has denied. The Justice Department is also investigating DeJoy over alleged marketing campaign finance abuses. And ethics watchdogs have just lately uncovered his continued monetary ties to a significant logistics contractor, XPO Logistics. In keeping with The New York Times, the Postal Service has paid about $286 million value of contracts over the previous seven years to the agency, the place DeJoy had been an govt.

Unbiased postal consultants and different critics marvel why the company would decide to decelerate mail when it is already struggling to ship mail on time. The Postal Regulatory Fee issued an advisory opinion on July 20 that discovered that the estimated annual value financial savings for the Postal Service’s proposed service customary adjustments will not, in actual fact, result in “a lot enchancment” of the company’s present deficit woes. The fee additionally expressed fear that the Postal Service didn’t do any “operational or pilot testing” for the proposed adjustments.

How to ensure your mail arrives on time 

A Postal Service consultant stated that clients can nonetheless use Precedence Mail Specific and Precedence Mail providers with a one-to-three-day customary to ship letters, bigger envelopes or packages inside the contiguous United States. Nevertheless, should you plan to make use of common first-class mail or bundle service, the service recommends that you just plan forward and ship your mail early to ensure that it to achieve its vacation spot on time. 

Another choice is to check charges and supply estimates with competing carriers, like FedEx or UPS. 

What to do in case your USPS bundle is misplaced

When sending or receiving a letter or parcel with the Postal Service, understand that supply estimates are simply that — estimates and never ensures. The one service that gives a money-back assure for supply inside a two-day window is Precedence Mail Specific. So not like first-class mail or common precedence, you will truly get a refund for a late supply. 

Should you’re ready on a letter or bundle that has an incorrect deal with or was caught in a weather-related delay, the one strategy to intercept or reroute it’s with a monitoring quantity. Some Postal Service choices routinely embrace monitoring. However should you want it for first-class mail or media mail, you will should pay an extra payment. According to the US Postal Service, including a monitoring service would not expedite or assure supply. It simply makes it attainable to search out your merchandise if it is misplaced. 

Should you really feel such as you’re experiencing an atypical delay and also you suppose your mail has gotten misplaced, you’ll be able to submit a missing mail search request, and the Postal Service will attempt to find it. | Snail mail blues: What new USPS slowdowns and worth hikes imply for you


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