Games

Pub owner loses almost £5,000 in takings after 64 no-shows in two days

Pub owner The Duchess urged gamblers to ‘please do a little bit’ and called to cancel (Image: Facebook)

A pub boss has sacked absentee customers after she lost £5,000 worth of revenue in just two days – forcing her to start taking deposits.

Dallas Mackay, who owns The Duchess in Kirkcaldy, Fife, said the 64 bets that placed the table on Wednesday and Saturday never showed up.

None of the customers contacted the pub to let them know that they no longer needed their reserved table, meaning the staff could not rebook them.

The publicist said the business suffered a severe loss that cost her between £4,000 and £5,000 after adding staff to cover the parties.

It was a ‘really difficult’ time for Ms Mackay, who was only able to open her pub for three weeks between March last year and May this year due to the pandemic and flooding.

She said bettors needed to understand the consequences of simply not showing up and begged people ‘if you love your pub, do a bit’ and call to cancel.

Ms Mackay said: ‘When I called a few of them, they said ‘Oh, I want to cancel’ and one of them started a dry cough on the phone saying they had Covid, but I said they still had it. cancelable even if that is the case.

‘It takes a second to pick up the phone but people don’t understand the consequences of it.

Dallas Mackay said she lost nearly £5,000 in revenue due to her absence (Image: Facebook)

‘On Wednesday night we had almost 70 covers from 5 to 7pm.

‘I put more staff in the kitchen, behind the bar, and on the floor, and then 32 people didn’t show up. “

“Don’t get me wrong, we managed to fill some tables, but at least 28 people who ordered drinks on Saturday didn’t show up,” she added.

‘I’m keeping bar staff here for parties of six and eight that come and then people don’t come.

‘Many businesses have suffered because of Covid, but people think they will be the only ones not showing up so it’s okay. Staff salaries still need to be paid because they are here. ‘

Ms Mackay said the drastic drop in revenue had forced her to start taking £10 deposits.

The public is one of the many hotel business owners who have been desperately begging customers during the pandemic to stop their absences.

Earlier this month, a pub in Oldham, Greater Manchester, had to turn down nearly 50 customers because someone booked seven tables with wrong details and never showed up.

The Duchess is one of many hospitality businesses that have called for an absence because of the damaging impact on them during the pandemic.

Another restaurant owner in Cardiff was devastated when 34 people didn’t call to cancel, that means he also turned down more than 50 walks.

The manager of another pub in Kirkcaldy, O’Connells, has had a similar problem with absenteeism and has also started taking deposits.

Manager Eamonn Thompson said: ‘We had about five to 30 absences on Saturday – nothing as bad as The Duchess, although it’s still damaging.

‘We start taking deposits when we reopen after lockdown, take a £20 deposit per table, then a final bill will be issued.

‘It holds the table tight and it helps the customer honor the reservation.

‘We have a ladies night in August for which we are taking deposits and we have deposits for larger tables – for six or eight.

‘In the future, it could be something that we can consider for all the boards.’

Contact our news team by emailing us at webnews@metro.co.uk.

For more stories like this, check out our news page.

https://metro.co.uk/2021/07/21/pub-owner-loses-almost-5000-in-takings-after-64-no-shows-in-two-days-14964043/ | Pub owner loses almost £5,000 in takings after 64 no-shows in two days

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