Tech

Optimum vs. Verizon Fios: Internet Providers Compared

In the event you reside within the northeastern US, it’s possible you’ll probably be contemplating both Optimum or Verizon Fios to your house web. These two suppliers provide broadband service to some main metro areas in that portion of the nation and when you reside in components of Connecticut, New Jersey and New York, you may also have a alternative between the 2. 

Based on the latest data from the Federal Communications Commission, Optimum is obtainable to only shy of 13 million folks and Verizon Fios is obtainable to almost 36 million potential prospects. So there could also be fairly a couple of of you on the market wanting into these two web service suppliers and questioning what the variations are between them. Let’s have a look.

Optimum

Out of the gate, there’s quite a bit to lure you to Altice’s Optimum web service. You get extraordinarily aggressive introductory pricing, quick speeds and first rate perks. Together with these positives, you get limitless information, no contracts and low tools charges. What’s to not like? 

Effectively, there are a couple of different elements to contemplate. A majority of households serviceable for Optimum will obtain cable web service, which may get you quick obtain speeds, however not the equal add speeds you’ll discover with fiber-optic service. Additionally, whereas the introductory costs are nice, they’re solely good for the primary 12 months. Lastly, Optimum has not fared all that properly in buyer satisfaction surveys, so there’s work to be executed there, too. 

Read our Optimum home internet review.

 

Smith Assortment/Gado/Getty Photos

Verizon Fios is a 100% fiber web service, which suggests you get symmetrical obtain and add speeds. That is good, particularly when you’re spending extra time working from house and videoconferencing nowadays. The excessive efficiency and speedy uploads of fiber web allow you to accomplish these issues higher than cable web, the place add speeds are sometimes a lot slower. 

Additionally, Verizon Fios would not flood you with a bunch of {qualifications} or caveats about its service. It retains issues easy with simply three plans, and you do not have to fret about any early termination or overage charges as a result of there are not any information caps and no contracts. Granted, Verizon Fios would not characteristic the bottom costs, nevertheless it affords glorious worth in the long term and scores exceptionally properly in buyer satisfaction rankings.

Read our Verizon Fios home internet review.

 

Verizon Fios and Optimum have protection maps that overlap all through a lot of New York Metropolis and the encircling areas.


FCC/Mapbox

The place are you able to get Verizon Fios and Optimum?

Verizon Fios focuses its protection on a number of main metro areas within the Northeast. A few of these cities embrace Albany, New York; Baltimore; Boston; Buffalo, New York; Philadelphia; Pittsburgh; Richmond, Virginia; Syracuse, New York; and Washington, DC. All in all, Verizon Fios spans the eight states of Delaware, Maryland, Massachusetts, New Jersey, New York, Pennsylvania, Rhode Island and Virginia. 

Optimum Web is obtainable to 2 boroughs within the New York Metropolis market — Brooklyn and the Bronx. It is usually out there to the vast majority of Lengthy Island in addition to a wholesome part of northern New Jersey, Dutchess and Westchester counties in New York state and parts of Connecticut. 

As I discussed initially, there’s some first rate crossover between these two ISPs, primarily inside the New York metropolitan space.

What is the distinction between Optimum and Verizon Fios plans and costs?

On its website, Verizon Fios boasts that its add speeds are “as much as 25x quicker than Optimum’s cable community.” On the flip aspect, Optimum brags, “If you’re being aware of your finances, Optimum is the higher alternative.” Let’s begin sorting by means of all of it by beginning with their out there plans and worth factors.

Optimum plans and pricing

Plan Max speeds Beginning month-to-month worth Common month-to-month charge Month-to-month tools charge Knowledge cap Contract
Optimum 100 100Mbps obtain, 5Mbps add $30 $90 $10 (skippable) None None
Optimum 300 300Mbps obtain, 20Mbps add $30 $110 $10 (skippable) None None
Optimum 500 500Mbps obtain, 20Mbps add $40 $130 $10 (skippable) None None
Optimum 1 Gig 940Mbps obtain, 35Mbps add $50 $140 $10 (skippable) None None

Verizon Fios plans and pricing

Plan Max speeds Beginning month-to-month worth Common month-to-month charge Month-to-month tools charge Knowledge cap Contract
Fios 200 200Mbps obtain, 200Mbps add $40 $40 $15 (skippable) None None
Fios 400 400Mbps obtain, 400Mbps add $65 $65 $15 (skippable) None None
Fios Gigabit Connection 940Mbps obtain, 880Mbps add $90 $90 None None None

Let’s begin with Optimum. As is the case with many ISPs, the variety of plans out there to you’ll range primarily based in your location and deal with. As a substitute of the 100 and 300 plans, some prospects may see both a 200 megabits-per-second plan or a 400Mbps choice. However what stands out is the extremely aggressive pricing for the primary 12 months of service. Taken throughout all 4 plans, the associated fee per Mbps of Optimum’s beginning month-to-month costs is a really inexpensive 13 cents per Mbps. Much more spectacular? The fee per Mbps for the Optimum 1 Gig plan is 5 cents. That is why my CNET colleague David Anders tagged Optimum as one of the best cable gigabit web deal in his roundup of the best high-speed ISPs for gigabit internet

The drawbacks? First, you’ll be able to see how cable’s add speeds do not examine to these of fiber web. You solely get 5Mbps of add velocity with Optimum 100 and between 20 and 35Mbps for the opposite three plans. What does that imply in the true world? Effectively, Zoom recommends you have at least 2Mbps upload speeds for a single screen, so when you’ve acquired a family with two or three folks needing to do some type of videoconferencing, issues may get actual tight fast. Fiber will not run into that drawback.

Second, these unbelievable introductory costs do not final. After your first 12 months of service, the plan prices revert to Optimum’s common charges, which, on common throughout all 4 plans, jumps as much as 42 cents per Mbps. Not the worst we have seen, however after these preliminary 12 months, it definitely turns into dearer than Verizon Fios. 

That stated, CNET spoke with an Altice spokesperson in regards to the second-year charges and we have been assured that prospects is not going to see fairly those self same jumps. “Buyer pricing might change after the preliminary promotional interval ends, however is not going to go to full charge card pricing. We talk the precise change in pricing to our prospects upfront of the adjustment taking impact.”

Shifting on to Verizon Fios, it tries to maintain issues fairly related throughout all of the areas it serves. The three plans you see are the three plans provided. And people three plans haven’t got a promo worth that modifications to an everyday charge after 12 months. That does not imply your charge won’t ever change, after all, nevertheless it additionally means you are not fated to get that dreaded bump in your invoice after a 12 months. So, when wanting throughout Verizon Fios’ three plans, the associated fee per Mbps for Fios 200 at 20 cents is cheaper than the 30 cents per Mbps of Optimum 100’s beginning worth and the general worth of 15 cents per Mbps throughout all plans is corresponding to Optimum. 

The one exception — although on this case, it is an vital one — is in New York Metropolis. Verizon Fios options each a Fios 300 and Fios 500 plan to match the speeds that Optimum affords. The New York Metropolis Fios 300 plan precisely matches the $40 a month intro charge that Optimum expenses, whereas the Fios 500 plan runs $65 a month (vs. Optimum’s $50 a month for the primary 12 months). 

So, who wins this spherical?

It relies upon. Optimum options higher costs for the primary 12 months, however Verizon Fios might find yourself being cheaper in the long term. As well as, the symmetrical add speeds you get from a fiber connection additionally convey a selected value of their very own. On that observe, Optimum additionally sees the worth of fiber web. Per Altice’s Q2 report from late July, Optimum’s 100% fiber community is at the moment out there to only over 20% of its Optimum footprint and a spokesperson shared with CNET Optimum’s purpose that “fiber deployment continues at a speedy tempo.” It isn’t but extensively out there, however Optimum is definitely pushing additional down that highway.

Let’s check out extra charges and add-on bills

Each Verizon Fios and Optimum waive your setup when you order service on-line, so we have a draw there. Each ISPs have additionally kicked information caps to the curb, so that you needn’t concern any looming overage charges to your information utilization. That is a win for patrons of each providers. Lastly, neither Verizon Fios or Optimum require you to signal a contract, so there isn’t any menace of steep early-termination charges.

The place we do have some variance between the 2 is together with your month-to-month tools charge. Verizon Fios will cost you a further $15 a month to lease their router. That charge does get waived when you join the Fios Gigabit service. You would additionally make a one-time buy of the router for $300, which basically means you are paying for 20 months up entrance after which getting the service totally free. That is value contemplating in case you have some certainty you will not be transferring within the subsequent two years.

Optimum wins this battle as its month-to-month tools charge rings in at $10 a month. That is a 3rd cheaper than Verizon Fios. It must also be famous that each Optimum and Verizon Fios additionally provide the choice to skip extra month-to-month tools charges altogether by utilizing your personal modem and router.

Are there perks to assist earn your corporation?

Maybe as a result of they each compete within the nation’s largest metro market, each Optimum and Verizon aren’t shy about courting prospects. 

On the Optimum entrance, all new web prospects will obtain a $100 Visa Pay as you go Card — and particular cell pricing — in the event that they add Optimum Cellular to their service. As well as, new subscribers to the 300, 500 or 1 Gig plan will even obtain a $200 Visa Pay as you go Card, a free Wi-Fi extender and free web for a month (which is able to seem as a credit score in your third invoice). Lastly, Optimum 300 prospects will get three months of HBO Max totally free, Optimum 500 prospects get six months free and Optimum 1 Gig prospects get a full 12 months of HBO Max totally free. At $15 a month, that is a pleasant little perk. 

Optimum additionally affords a 60-day money-back assure, which is twice so long as the 30 days provided by most different ISPs. It contains a contract buyout as properly. In the event you go to Optimum with a invoice from a competing supplier — as an instance you lately moved to an Optimum-serviceable deal with and also you’re coming from one other area the place you had a contract together with your ISP — it will provide you with a credit score to cowl the early termination charge you incurred, as much as a most quantity of $500. 

Verizon Fios has some related offers and affords to sway you its means. First, like Optimum, it extends an Early Termination Payment provide. Particularly, you will get a invoice credit score of as much as $500 when you change out of your present supplier and are charged a termination charge for breaking the contract. Second, Verizon additionally boasts a money-back assure provide, however in contrast to Optimum’s 60-day window, the money-back provide is viable to your first 30 days of service.

As for perks, all new Verizon Fios prospects will obtain AMC Plus for 12 months. That is a price of $9 a month. In the event you join the 400Mbps plan, you will additionally get a $100 Verizon Reward Card. Lastly, new Gigabit prospects will get a $200 Verizon Reward Card, a Wi-Fi extender (along with the free router I discussed earlier) and 2TB of Verizon Cloud storage.

Personally, I might somewhat have HBO Max than AMC Plus. However apart from whether or not you’d somewhat watch Curb Your Enthusiasm (HBO Max) or The Walking Dead (AMC Plus) — the higher worth is with the $15-a-month HBO Max over the $9-a-month AMC Plus. You should not let it’s the only real purpose you select one service over the opposite, nevertheless it may undoubtedly sway your choice when you’re on the fence.

acsi-isp-customer-service-ratings-2021

American Buyer Satisfaction Index

The place does buyer satisfaction land?

There is not any different solution to put this — Optimum has an extended solution to go to match the client satisfaction monitor file of Verizon Fios. Let’s begin with the 2021 American Customer Satisfaction Index for ISPs. Verizon Fios tied with AT&T on the prime of the chart with 71 out of 100. It was the sixth straight 12 months that Verizon landed on the prime of this benchmark survey. The one blemish is that Verizon Fios dipped by two factors from the earlier 12 months.

Sadly for Optimum, the ACSI survey had a lot harsher information. Optimum scored a 60 out of 100, which was 5 factors beneath the business common. Much more distressing, it was 5 factors decrease than the earlier 12 months’s ranking, which signaled a close to 8% drop, the steepest decline of any ISP named within the examine.

Over at the 2021 J.D. Power US Residential Internet Service Provider Satisfaction Study, the information wasn’t significantly better for Optimum. The corporate earned a disappointing rating of 655 on a 1,000-point scale, which was properly beneath the East area common of 714 and a drop from final 12 months, the place it had virtually overtaken Spectrum. As a substitute, it bested solely Frontier Communications on the backside of the checklist.

In the meantime, Verizon Fios additionally took the highest spot on this satisfaction survey, incomes a 758 out of 1,000. To be honest, this was additionally a drop from its 2020 rating, however properly above the second-place Xfinity in the identical East area. The truth is, of all ISPs within the J.D. Energy survey, Verizon Fios boasted the very best rating throughout all areas. 

Verizon Fios took the highest spot within the East area of J.D. Energy’s most up-to-date ISP buyer satisfaction survey. Optimum? It was close to the underside, second solely to Frontier Communications.


J.D. Energy

What is the ultimate verdict?

When you’ve got a alternative between Verizon Fios and Optimum, it is robust to not go along with Verizon Fios. First off, from reliability to the symmetrical obtain and add speeds, a 100% fiber community will beat cable web each time. And, regardless of the compelling financial savings you will get within the first 12 months of service with Optimum, Verizon’s persistently sturdy buyer satisfaction scores are sufficient to place it excessive.

https://www.cnet.com/house/web/optimum-vs-verizon-fios/ | Optimum vs. Verizon Fios: Web Suppliers In contrast

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