Microsoft and CVS Health announce partnership to deliver personalized customer experiences

Microsoft CVS Health

Microsoft and CVS Health today announced a new strategic alliance to develop new solutions to help consumers improve their health by providing personalized customer experiences. This new partnership includes the following:

  • The partnership with Microsoft will help CVS Health accelerate a personalized, data-driven customer experience while complying with the company’s patient privacy and security policies.
  • CVS Health will also scale retail loyalty and personalization programs using advanced Machine Learning models that run on Azure cloud computing.
  • In addition to creating a more personalized and seamless experience for consumers, data science will also be used to improve access to health and care outcomes.
  • Through the use of Microsoft Teams and Office products, CVS Health will be more agile, allowing retail employees to easily absorb key information needed to answer common questions and address customer needs. goods faster.
  • Microsoft will continue to expand and partner with CVS Health to reimagine and simplify processes, as part of CVS Health’s technology-driven digitalization program.
  • As a strategic platform, Azure will play a key role in accelerating CVS Health’s digital transformation by expanding the company’s already formidable multi-cloud presence to more than 1,500 applications. new and existing business applications in the Azure cloud.
  • Microsoft HoloLens, Dynamics 365 Guides, and Remote Assist can simplify complex processes with intuitive tools to help support CVS Health staff. The cognitive and AI capabilities of Microsoft Azure are also scalable to automate governance and predictive processes and reduce waste through co-innovation with a deep community presence and care expertise. CVS Health’s healthcare.

“We are excited to partner with CVS Health on its digital transformation journey, working together on how the company manages health data at scale, improving customer experience, and driving efficiency.” performance,” said Judson Althoff, Chief Commercial Officer of Microsoft. “With the Azure platform and its AI capabilities, we will combine the power of data, the broad reach of CVS Health’s world-class solutions and Microsoft Teams to connect healthcare professionals. healthcare and create customized care and services that help people lead healthier lives. ”

The source: Microsoft Microsoft and CVS Health announce partnership to deliver personalized customer experiences


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