However passengers worry the business is headed within the improper course. Jacqueline Hampton, founding father of the journey planning web site Portico, says vacationers already dread the return of charges. She says airways should preserve them affordable — “one thing nominal, within the $10 to $25 vary,” she says. Passengers doubt that masks guidelines will ever get lifted. And so they miss the times when airways welcomed them on board and made them really feel particular, even in the principle cabin.
https://www.washingtonpost.com/way of life/journey/how-to-improve-airline-customer-service/2021/10/20/e0f20b86-2de3-11ec-985d-3150f7e106b2_story.html?utm_source=rss&utm_medium=referral&utm_campaign=wp_lifestyle | How can airways be held to account?