Hertz customer Kate Klonick recounts ‘Kafkaesque’ car rental experience in a viral thread on Twitter
When she, her partner, and their blind, deaf rescue dog took an Uber to the airport to find a car, they were greeted by the manager, who also goes by the name of Amanda. The manager suggested they call customer service, they did – and got disconnected two more times. On the third attempt, a rep suggested they make a new reservation for about $1,800.
https://www.washingtonpost.com/technology/2021/12/01/hertz-customer-kate-klonick-rental-car/?utm_source=rss&utm_medium=referral&utm_campaign=wp_national Hertz customer Kate Klonick recounts ‘Kafkaesque’ car rental experience in a viral thread on Twitter