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Guild Wars 2 gives a full technical accounting of last year’s server rollbacks

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Guild Wars 2 studio ArenaNet has been the topic of many side-eyes over the previous couple of years, amassing a popularity as a studio with a messy and opaque technical aspect and a messy and opaque management aspect – and the mass layoffs in 2019 didn’t assist. Earlier this month, nonetheless, the corporate lastly publicly admitted who’s been running the studio and Guild Wars 2 since Mike O’Brien left and Mike Zadorojny stealth-departed on the finish of 2019. And now, we’ve gotten an unusually detailed technical dev blog from Platform Staff Robert Neckorcuk, giving us much more hope that ArenaNet’s revitalization features a reset for its public picture and transparency.

Neckorcuk provides a full accounting of a very darkish day within the sport’s historical past for gamers again in Might 2020. You would possibly recall that was the month that the EU megaserver was rolled back and cost players a significant amount of cash and gameplay time, which for Guild Wars 2 was an exceedingly rare incident. ArenaNet then moved to compensate gamers, however that was a little bit of a bungle, as players complained about the compensation gifts and the combined incentives.

Neckorcuk digs a lot more deeply into what occurred behind the scenes over these 20 hours, beginning with the replace the week earlier than, a rogue database concern, and (no kidding) the drivers that every one helped trigger and compound the cascading catastrophe. He additionally particulars the entire means of how the studio identifies issues, solves them, will get the hamsters operating once more, and prevents the problems sooner or later. And also you may need seen, that sort of downtime hasn’t occurred once more.

“Essentially the most impactful change for our databases was to extend alerting on key database metrics, not simply system metrics like CPU or arduous drive area. For our dwell operations, we added numerous alerts right into a third-party device to enhance our response time for future points. And for normal operations, we’ve improved the record-keeping of our AWS infrastructure, now monitoring extra than simply the occasion kind. Our reviews now embody occasion varieties, era, drivers, and storage varieties. We constructed a typical bundle to put in on all new servers that features particular driver variations. Any future migration plans will replace this widespread bundle, making certain that we don’t repeat this concern once more. We have now accomplished the migration for all of the remaining database situations and extra, offering greater efficiency for improved service. Within the final fourteen months, we’ve recorded an uptime of 99.98%, with solely 5 minor service interruptions impacting person log-ins.”

If that is the brand new ArenaNet… we prefer it.

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Guild Wars 2 gives a full technical accounting of last year’s server rollbacks

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