Facebook temporarily halts sales of Oculus Quest 2 to address skin irritation issues

Fb has introduced will probably be briefly suspending world gross sales of its Oculus Quest 2 VR headset to handle a problem that noticed customers reporting pores and skin irritation whereas sporting the machine.

In an open letter to the Oculus community, the corporate stated it acquired studies of a “very small proportion” of customers skilled pores and skin irritation utilizing the detachable foam facial interface included with the headset. Back in December when the reports first surfaced, the company said it could examine. Working with main dermatologists and toxicologists, it promised to look into any potential causes of the irritants and alter the headset’s manufacturing course of to eradicate them.

After a number of months of investigations, the corporate has now introduced it should introduce a brand new silicone cowl for all prospects globally, and is enterprise a joint voluntary recall of the previous detachable foam interface. The brand new silicone cowl suits over the previous interface, and from August 24 all new gross sales of the Oculus Quest 2 headset will embrace this cowl by default.

Within the meantime Fb is suspending all new gross sales of the Oculus Quest 2, and anybody who already owns one can contact Oculus directly on their website to request one of many silicone covers freed from cost for their very own headset. The corporate stresses nonetheless that their investigation did decide that the manufacturing course of is protected, and no sudden or hazardous contaminants had been discovered. So you must nonetheless have the ability to use your headset till the silicone cowl arrives.

The Oculus Quest 2 has confirmed highly regarded amongst players, accounting for greater than 31% of all VR headsets on Steam by June as per the most recent Steam Hardware Survey. A VR version of Resident Evil 4 is expected to arrive exclusively on the headset later this yr.

We’re voluntarily conducting a #recall of the Quest 2 detachable foam facial interface in cooperation with @USCPSC and have been liaising with worldwide regulators. Quest 2 house owners at the moment are eligible to obtain a free silicone cowl.

— Oculus (@oculus) July 27, 2021