Customers impacted by most GO Train delays now eligible for reimbursement

Metrolinx says it has expanded the checklist of the varieties of GO Prepare delays that enable for purchasers to be reimbursed.

In an announcement issued Thursday, the transit company stated that clients are actually eligible to obtain reimbursement for nearly all repeatedly scheduled journeys delayed by quarter-hour or extra as a part of the Service Assure program.

Beforehand, this system solely lined delays brought on by GO Transit, together with sign issues, door points, or different mechanical failures, the assertion stated.

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On-board emergencies, police investigations, and pedestrian incidents have now been added to the checklist.

The one exception has to do with weather-related delays, together with when Surroundings Canada points advisories. If clients are impacted by these incidents or delays when GO Trains are working on a particular schedule in extreme climate, they gained’t be eligible for reimbursement.

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Officers additionally famous that particular flat-fare tickets together with the weekend Cross and weekend day move permitting limitless journey aren’t eligible underneath this system.

For extra data on the Service Assure program and to submit a declare, go to the GO Transit website.

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