YORK, Maine (CBS) – With nearly everybody short-staffed, it’s not straightforward to work in a restaurant today. Tammy Ramsey works on the Union Bluff Lodge restaurant in York, Maine, and is aware of that first hand. But even amongst all of the dangerous moods prospects that eating places staff should cope with sometimes, Ramsey found not everybody has sick intentions.
Over the July 4th weekend, an indignant buyer ready for a desk on a busy night time swore at her and a coworker, then stormed out. Just a few weeks later, a stunning letter arrived on the restaurant directed to her.
Within the letter, the person apologized and mentioned he by no means acts in that method towards individuals within the restaurant trade, particularly throughout such difficult instances. He mentioned a number of cocktails within the hours main as much as the trade doubtless performed a component in his conduct.
“You by no means need to be ‘that man’ and that day I used to be ‘that man.’ Sincerely sorry,” the person wrote.
Enclosed with the letter was a $100 invoice.
“Truthfully it gave me the goosebumps,” Ramsey mentioned. “I consider there’s genuinely good individuals on the market and all of us make errors. Everyone has a nasty day. I’m fairly certain I’ve been imply to individuals and I can truthfully say I felt dangerous, however I’ve by no means written a letter like that and he must be recommended for that.”
Ramsey was requested what her message can be for individuals relating to how they deal with servers.
“I actually simply need individuals to know that we’re working our hardest, we’re working lengthy hours, we’re understaffed within the entrance of the home and the again of the home,” she mentioned. “The kitchen’s additionally working simply as exhausting. We’re doing our greatest. We wish all people to be joyful. That’s our job. We’re there to make individuals joyful and make associates. Simply be affected person, be type, be understanding, and smile.”
https://newyork.cbslocal.com/2021/08/06/union-bluff-york-maine-restaurant-apology-letter-tip-angry-customer/ | Buyer Sends $100 And Apology Letter After Swearing At Restaurant Employees – CBS New York