Couples who use online wedding registry website Zola, which allows users to create registries, search for invitations and search for vendors, took to social media over the weekend that their accounts had been hacked.
Zola tweeted on Sunday that “all funds, credit cards and bank details remain protected”.
“Our website has been subjected to a cybersecurity attack known as credential stuffing,” a Zola spokesman said in a statement; This is a process whereby hackers exploit people using the same email address and password to gain access to multiple websites. “We are pleased to report that all attempted fraudulent cash transfers have been blocked,” the spokesman said. “Our couples actually didn’t lose any cash. Credit card and bank details have never been disclosed and remain protected.”
The rep added that less than 0.1% of all Zola couples had their accounts compromised and that the company was working to process all customer inquiries as quickly as possible.
An anonymous Zola customer told The Daily Beast that Chase Bank alerted her fiancé to fraudulent activity on her card on Saturday. “We logged into our Zola account and found that not only were there a number of charges to be processed on her card, but that our wedding gift fund had also been depleted,” the customer said.
Screenshots of the customer account show that there are no funds available for the transfer.
“We canceled the credit card and contacted Zola,” the customer said. “Their phone lines went straight to a message saying to email them, so we emailed them twice and heard nothing.”
Now, the customer says, her fiancé is blocked from her Zola account, but she hopes to get the missing money back.
“I have no idea how they’re trying to improve the situation,” said the customer, “as the person appears to have opened a whole new bank account.”
The Daily Beast reached out to Zola to ask how or if it would refund customers who said they lost money to the hack.
https://www.thedailybeast.com/couples-planning-weddings-with-zola-had-their-accounts-hacked?source=articles&via=rss Couples planning weddings to Zola have had their accounts hacked