BC family stuck in Saskatoon for three days after Flair Airlines flight was cancelled

Two BC women are searching for answers and have lost hundreds of dollars after their Flair Airlines flight from Saskatoon to Vancouver was cancelled.

Jennifer Langley told Global News her travel nightmare began last Wednesday when she and her family were about to fly home to Victoria after visiting family in Saskatoon.

The flight was canceled just hours before it was scheduled to take off, and she said they were stranded for three days until the next flight.

Langley, who was traveling with her 18-month-old son, four-year-old daughter and mother, said she was put on hold for three hours to get a hotel voucher and ended up having to pay for a second room out of her own pocket.

“The waits were hours to try and even get to an agent,” she said.

The story continues below the ad

Continue reading:

‘Basically living at the airport’: Canceled flights strand BC woman in Toronto for 5 days

On the first night, Flair provided vouchers for a hotel stay and food, but from there, Langley was told to call each morning for more.

The last hotel voucher was not valid and her credit card was charged for both rooms on the third night.

“Even the meal vouchers didn’t arrive until around 6 p.m. that evening. Of course I had to feed my children, so I went to buy them food. My 18 month old didn’t get any food stamps, he didn’t even get anything. It wasn’t even on the hotel list,” she said.

“In fact, I was very fortunate to have a credit card that I could withdraw. But if I hadn’t, I don’t know how I would have fed my children and made sure they had a roof over their heads. It was unacceptable.”

Click here to play the video:

Okanagan woman stranded at airport for five days loses $10,000

Okanagan woman stranded at airport for five days loses $10,000

She said she submitted an expense report for approximately $728 and was told by Flair that the claim would take approximately 30 days to process.

The story continues below the ad

As plan B, she plans to file a complaint with the federal passenger protection program.

“If they canceled the flight and gave us the hotel and the vouchers and all that — that would have been one thing,” she said. “You shouldn’t get away with it.”

Continue reading:

Canada’s airlines and airports experienced the world’s worst delays over the long weekend

Krystle McGough was on the same flight and had neither cash nor a credit card to cover the cost of the cancellation.

She told Global News that her parents had to send her money when she was fighting with the airline over vouchers, which also arrived late or didn’t arrive at all.

“It was very humiliating to have to contact Flair every day – multiple times a day – to beg for my apartment and food,” McGough said.

“As someone who has been in this situation before, when I found out I was stranded in the middle of nowhere, I thought I was going to end up on the street.”

Click here to play the video:

Okanagan woman stranded at airport for five days loses $10,000

Okanagan woman stranded at airport for five days loses $10,000

Continue reading:

Canada is tightening flight refund rules. Do they go far enough?

The story continues below the ad

In a statement, a spokesman for the airline said it was reviewing flight details and would be contacting its passengers directly.

But according to the non-profit organization Air Passenger Rights, if an airline cancels a flight, it must rebook affected passengers on another within nine hours and compensate them.

If it doesn’t have that capacity, it has to turn to competitors.

“If the airline refuses to pay, you sue the airline in small claims court. My main message to Canadians is that it is not time to go to court,” President Gabor Lukacs said.

It’s a move Langley is seriously considering, and she said it comes down to a matter of principle.

“I’d rather spend the money — I don’t want Flair to have it at this point.”

© 2022 Global News, a division of Corus Entertainment Inc.

https://globalnews.ca/news/8971937/victoria-bc-family-stranded-cancelled-flight-flair-airlines/ BC family stuck in Saskatoon for three days after Flair Airlines flight was cancelled


Hung is a Interreviewed U.S. News Reporter based in London. His focus is on U.S. politics and the environment. He has covered climate change extensively, as well as healthcare and crime. Hung joined Interreviewed in 2023 from the Daily Express and previously worked for Chemist and Druggist and the Jewish Chronicle. He is a graduate of Cambridge University. Languages: English. You can get in touch with me by emailing: hung@interreviewed.com.

Related Articles

Back to top button