CHICAGO (CBS) — An image is price a thousand phrases, and thousand bucks is about how a lot a west suburban photographer’s digital camera price, however the gear is nugatory now, and nobody will repair it.
CBS 2 Morning Insider Lauren Victory takes us behind the lens of one thing referred to as the “grey market.”
Lisa Gaylord loves on the lookout for birds in Glen Ellyn’s woods. Today, she’s additionally on the lookout for an evidence. The character lover desires to make peace with a damaged digital camera that apparently nobody will repair.
“I noticed on among the boards that this can be a pretty frequent drawback,” mentioned Bruce Gaylord, who purchased a Nikon COOLPIX P1000 for $799.99 for his spouse in September 2019.
Her issues started simply earlier than migration season this yr.
“It’s best to be capable to see by the viewfinder and it solely exhibits black,” mentioned Mrs. Gaylord, demonstrating the difficulty for CBS2. “After I press the on/off button, the lens ought to lengthen. I flip it on and nothing.”
Each Nikon battery Lisa tried had the identical outcome.
“I’m like, there’s no manner they might all be useless. I didn’t use all of them. And I’ve a number of batteries, as a result of I don’t need to ever miss shot,” the birdwatcher mentioned.
Her stunning motion footage got here to halt. Not solely was the year-and-a-half outdated digital camera not underneath guarantee, however Nikon additionally refused to restore it.
“They’re [Nikon] like, ‘We expect it’s a grey market’ which I had no clue what it was,” Mrs. Gaylord mentioned.
Digital camera maker Canon has an alert too.
It’s about all gear that’s imported. The businesses say they’ll solely service cameras bought by approved sellers in america.
However it’s not just like the Gaylords purchased their Nikon on some random web site. They bought it by Walmart.
“They need to have rationalization that’s not possible to overlook,” mentioned Mr. Gaylord.
Seems the itemizing on Walmart did have the abbreviation for worldwide in its title, although no description of what “int’l mannequin” means.
Although a couple of merchandise explicitly mentioned “no guarantee,” CBS 2 discovered a number of different Walmart.com worldwide objects and not using a grey market warning.
Walmart advised the Gaylords that the digital camera in query was shipped and bought by a third-party firm.
A spokesperson for the retail big advised CBS 2 it is not uncommon for these sellers to supply their very own warranties, and on this case the one-year guarantee was expired. The Gaylords’ refund window can be expired.
They’re prepared to pay to repair the gear, however the digital camera wants a Nikon half. Restore outlets would lose their Nikon authorization in the event that they repair a grey market digital camera, in line with the suburban couple.
“We not less than need folks to know to watch out,” mentioned Mrs. Gaylord, who shared her story hoping to coach others.
The birds will at all times calm down her, however the state of affairs with the digital camera is irritating. Their nickname for it: $800 paperweight.
CBS 2 requested Walmart if worldwide product descriptions can be up to date with extra particulars in regards to the grey market. We didn’t hear again about that query.